Abstract:

Smartphones and mobile applications (apps) have become indispensable tools for travelers. Despite their pivotal role in the tourism industry and continuous advancements, our understanding of their usage and integration is limited. Adopting a bottom-up approach, we analyzed and characterized 347 tourism mobility apps, differentiating between globally-used apps and those that are developed and used locally in four renowned tourist destinations: Amsterdam, Barcelona, Venice, and Dubrovnik. The central attributes that characterize these apps were revealed through factor analysis, including tourist-oriented functionality, orientation and navigation, efficacy, effective mobility, social (interaction), and activities. Four types of apps, namely mobility, navigation, interact and experience, and social media, were then grouped using k-means clustering. Our typology facilitates a better understanding of the tourism apps market and the apps' added value. This topic is becoming increasingly important, considering the smartization processes that destinations are undergoing.